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SHOPS, BARS & RESTAURANTS

It has to work
at 2 a.m.

The night something happens you need one face, in the dark, from a camera nobody checked. Most are never asked for that, and most cannot give it.

About an hour on site. No charge, and no obligation.

The part nobody explains

A camera does not see the way your eye does.

Past a certain distance a face stops being a face and becomes a smudge. No amount of “4K” on the box moves that line. Knowing where it falls in your room is the whole job.

Drag the slider. How far away is she standing? 2.7metres

A standard camera

1080p, wide lens
Cannot identify
40 pixels across her face

What I fit

4K, same lens
Identifiable
80 pixels across her face
1 m5 m10 m15 m20 m

Not an artist's impression. The picture is resampled to the exact number of pixels each camera puts on a face at that distance, worked out from the published sensor and lens figures. She is not a real customer, and not a real person.

2.7 ma standard camera

About as far as your doormat. Past that you can tell someone is there. You cannot tell who they are.

5.4 ma good camera today

Twice the reach, same view. That is a till, a short hall, the front of a queue.

18 ma zoom lens on the door

Narrow the view and it reaches the length of the line. One camera on the door usually does it, and it is the one most quotes leave out.

Everything else is deciding which side of that line each camera sits on. I work it out on paper, at your place, before anything is bought.

How I work

Four things I do differently.

01

The wiring comes first

Slow, freezing pictures are almost never the cameras. It is the old box everything plugs into, shared with the tills and the guest wifi. Fix that first, or you just get pictures that freeze in higher definition.

02

Detail where the faces are

The door, the till, the corridor. The wide shots exist to follow someone back to one of those, not to identify them where they stand.

03

You pay what I pay

Equipment goes on the bill at cost with the receipts attached. Buy it yourself if you would rather. I make my money on the work, which is what keeps me honest about what you need.

04

Yours, passwords and all

Once it is paid for it is your property. Every password is written down and handed to you at the end, and any other technician can work on it without voiding my warranty.

Shops, bars and restaurants · warehouses and yards · offices and managed property · public and institutional buildings · secure sites and perimeters. Same approach, a different room.

No photographs

There are no pictures of customers’ premises on this website, and there never will be. Publishing where somebody’s cameras are is the one thing a security company must never do. Every picture on this site was made by me. None of them is anybody’s building.

Nobody looks at the footage until the night it matters.
Which is the night it has to be right

How it goes

Four steps, and no surprises.

I come and look

About an hour, no charge. You get a straight answer about what you already have, whether or not you hire me.

Wiring, then cameras

Done on weekday mornings so it does not touch your trade. Your old cameras keep recording the whole time, so there is never a night without cover.

We watch it on a real night

Cameras go up but are not finished. With the room full and the lights going, I check what each one truly sees and move whatever needs moving.

Handover

Your staff shown how to find a clip and hand it to the police properly. Passwords written down. I come back a few weeks later to check on it.

The fence is a line on a map until something crosses it.
Perimeters, gates and yards

The first year

The first year is looked after.

Every call, visit and change above is my own work. No call centre · no subcontractors

Tell me what you are trying to protect.

An hour on site costs nothing. You get an honest read on what you already have, and a written price with the equipment at cost.

WhereToronto & the GTA